The Influence of Service Quality, Customer Value and Customer Expectations on Customer Satisfaction of Commuter Line Train Services

The purpose of this study is to ascertain how customer happiness among users commuter trains influenced by expectations, value, and service quality. Multiple linear regression has been employed as the analytical technique. distribution questionnaires primary method data gathering in quantitative study. Accidental sampling employed. Participants were from Jabodetabek. Between September October 2022, was carried out at a number train starting points, transit stations, terminating points. used investigation. Questionnaires are distributed gather data. expectation variable no impact on satisfaction for consumers Jabodetabek rail service, according research findings. Customers significantly more satisfied when value taken into account. who utilize quality Consumer simultaneously